Frequently Asked Questions

Below are answers to some Frequently Asked Questions regarding Authority and archiving. If you don't see the answer to your question, please contact us at 855-298-5200 or sales@authority3.com. We're here to help.

How is Authority priced?

Authority offers a simple, tiered (per account) pricing plan based on the number of accounts needed. Please contact sales for more information at 855-298-5200 or sales@authority3.com.


What hardware or software do I need to install?

Authority archiving is completely hosted in the cloud and optimized for most modern web browsers. There is no software or hardware necessary. We recommend Internet access with at least 1MB upstream.


Does Authority archive for any of the cloud-based documents and communication tools that are available?

Yes. Authority provides archiving solutions for Google Docs, Calendar and Drive. Authority also provides archiving solutions for Office 365, OneDrive for Business and Yammer. Additional solutions are in development. If you have a particular platform or system in mind, just ask.


How quickly can I get setup?

Most implementations take less than 72 hours with very little work to be done by you. An implementation specialist leverages best practices and manages the entire process. Your archive can be set up and running while the migration process continues.


Can you migrate email from my current email platform to my new platform even if I don't use Authority?

Yes. Authority provides cost-effective email migration of current archives to a new email archive even if you’re not using Authority for archiving.


Can you migrate my email from my existing archive to Authority?

Yes. Authority provides cost-effective email migration of current archives to Authority.


Does Authority archive my email attachments as well?

Yes.


What is the setup process?

The process is slightly different for each system but involves changing a few preferences in your server configuration and opening access to your firewall to Authority’s IP block.


Can I have different retention policies for different classifications of employees?

Yes. You can have multiple retention periods in your archive group. You determine the retention policy for each classification of employees and their email will be archived accordingly.


Can I assign specific administrators to specific users?

You can specify the archive access of each user or group. There are different user access levels and various groups for business units and departments. This flexibility allows sub-administrators to search only the specific users they handle. You also can limit access to only a personal account, or provide them no access at all.


What is your uptime guarantee?

Authority guarantees that its services shall be available 99.5% of the time in a given month, excluding Scheduled Downtime for maintenance and Emergency Downtime.